Frequently Asked Questions

Domain Name Registration

What is a domain name?

A domain name is your website name. It is the address where Internet users can access your website or use to send you emails. It can be any combination of letters and numbers, and it can be used in combination of the various domain name extensions, such as,, .com, .net and more. The domain name must be registered with a registra like Beko Media before you can use it.

How do I register a domain name?

Go to our self service portal and use our user-friendly interface to maneuver and shop for your requirements. You may follow this simple video if you get stuck.


What internet speeds do you provide?

We have the following internet speeds

  • 5 Mbps @ P675
  • 10 Mbps @ P1220
  • 20 Mbps @ P1850
  • 40 Mbps @ P2720

Do you connect residentials?

Currently we offer FTTH service to selected residential areas around Gaborone, and business internet anywhere in Botswana. You can call our friendly customer service team at +267 7490 1889 to find out more.

Is your internet limited and capped?

Our Internet packages are shared with the below ratios

  • 40 Mbps – 1:4
  • 20 Mbps 1:5
  • 10 Mbps 1:4

If I signup, do I sign a long term contract?

We offer both 12 months and 24 months contract for our Internet packages

What is your connection fee?

Yes, there is a one-time connection fee which is determined after a site visit.


What is hosting?

Web hosting is a service that allows organizations and individuals to post a website or web page onto the Internet and to host emails relating to your domain name. A Web Host, or Web Hosting Service Provider, is a business that provides the technologies and services needed for the website or web-page to be viewed in the Internet.

Why do I need hosting space?

You need hosting space to be able to store your website or emails to allow you to be able to access them from the internet and to allow your customers to be able to send you emails and view your website.


What payment methods do you accept?

We currently accept the below methods of payment:

  • All major Debit or Credit cards
  • Bank Transfer
  • PayPal
    PayPal is a service that enables make payments to us without revealing your financial details. It uses the latest in data encryption and anti-fraud technology to keep your information secure, reducing the risk of online fraud.Use this method if you already have an account with Pay Pal. For more info visit

Are your online payments secure?

Yes. All our payment channels use the industry best practice encryption techniques to send through payment.

Do you store my credit or debit card details?

No, we do not store your credit or debit card details.

What are your banking details?

ACCOUNT NAME: Beko Industries (PTY) LTD T/A Beko Media
ACCOUNT NUMBER: 62697523366
BANK: First National Bank Botswana

What is your refund policy?

Our refund policy can be viewed here

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